MoEngage and Boldest Partner to Automate Telecom Customer Engagement

The partnership leverages MoEngage’s recent acquisition of Aampe, which introduces automated, agent-based workflows to replace traditional manual segmentation. These decisioning agents function within a single system to execute 1-to-1 personalization at scale. As the implementation partner, Boldest applies its proprietary Cognitive Marketing framework to monitor subscriber intent signals, allowing telecom firms to transition from reactive models to real-time, proactive engagement.

Sanjay Kupae, Vice President of Partnerships at MoEngage, noted that while telcos possess vast amounts of customer data, the industry remains hampered by slow decision-making processes. Through this collaboration, operators gain a hands-off path to reduce churn and accelerate growth. Keith Pires, Chief Revenue Officer at Boldest, emphasized that the integration allows brands to convert raw insights into meaningful, AI-driven outcomes, effectively addressing the bottlenecks that have long prevented large-scale personalized marketing in the telecommunications sector.