Many organizations remain hampered by siloed geospatial data, unclear ownership, and governance structures that fail to support cross-departmental collaboration. According to Bevin Chau, research director at Info-Tech, viewing GIS as a back-office function prevents firms from establishing the reliable data foundations necessary for predictive analytics and digital grid management.
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Utilities Shift GIS from Back-Office Mapping to Grid Strategy
Utility providers are struggling to modernize infrastructure because they treat geographic information systems as simple mapping tools rather than enterprise-wide assets. New research from Info-Tech Research Group argues that unless GIS capabilities are tightly integrated with business priorities, utilities will fail to leverage emerging technologies like AI and IoT.
To bridge these gaps, Info-Tech proposes a four-phase framework that moves utilities beyond basic mapping. The strategy requires leaders to assess current maturity levels across six themes—including data management, workforce skills, and infrastructure—before defining a target state. By prioritizing initiatives based on feasibility and organizational value, utilities can create a structured roadmap that aligns technical investments with long-term resilience and operational reliability.
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