Frustrated users flooded X and Threads with reports of the lockout, sharing screenshots of the error message that promised a resolution within 24 hours. Given the platform’s massive scale—serving over 3 billion monthly active users—a minor algorithmic error resulted in significant disruption for a large number of people worldwide.
In section Startups & Technology
WhatsApp glitch leaves thousands of users locked out of accounts
Thousands of WhatsApp users found themselves abruptly cut off from their chats today, confronted by a screen claiming their accounts were under review for terms of service violations. The automated security sweep, which typically targets abuse, hit a broad swath of legitimate accounts, forcing Meta to scramble for a fix.
Meta confirmed the malfunction, though the company remained tight-lipped regarding the specific catalyst for the sweep. A spokesperson stated that the system is designed to identify and ban malicious actors to maintain safety, but admitted the company occasionally misfires. While Meta claims to have taken action to restore access, they have yet to clarify whether the issue was confined to specific regions or what triggered the false positives in their security protocols.
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