The report, Eye on the Last Mile America 2026, surveyed 500 U.S. operators to find that efficiency is no longer a matter of raw pace but of orchestration. While 88% of companies report that delivery costs are rising at or above the rate of revenue, high-control operators maintain superior service levels without increased capital expenditure. By contrast, low-control operators struggle with fragmented networks and inconsistent results.
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Control Outperforms Speed in U.S. Last-Mile Delivery Economics
Delivery operators prioritizing strict process control achieve a 95% on-time performance rate, dwarfing the 76% success rate seen by firms fixated solely on speed. New research from FarEye reveals that the pursuit of maximum velocity often triggers a 24% median cost inflation, exposing a critical disconnect in current logistics strategies.
Nick Costides, a former global president of IT at UPS, noted that the complexity of modern supply chains requires a unified response to change. The data underscores this shift: only 11.4% of operators now prioritize the fastest possible delivery, while 55.7% focus on predictability and first-attempt success. Kushal Nahata, CEO and co-founder of FarEye, argued that the industry is moving away from a pure investment race. Instead, success hinges on the ability to manage diverse carriers and gig providers as a single, cohesive unit.
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