NorthCountry Federal Credit Union Announces Leadership Overhaul

CEO Bob Morgan stated that these appointments are intended to build a leadership team capable of supporting the evolving needs of the credit union’s members and communities. The transition reshapes the organization’s upper management, with Brie Husk stepping into the role of Chief Operations Officer, while Shawna Bell moves to lead Innovation, Digital & Payments. Other key promotions include Karen Burgess as Vice President of Retail, Reem Ladner as Vice President of Internal Audit, Ryan Keighley as Vice President of Information Technology, Karrie Nelson as Vice President of Risk Management, and Patrick O'Donnell as Vice President of Marketing and Member Growth.

Beyond these appointments, three existing executives will see their mandates broadened. Jeff Smith becomes Chief Credit & Impact Officer, Kathryn Lagerstedt takes on the role of Chief Experience Officer, and Nik Khosla will focus on Information Security and Data Intelligence. These organizational updates coincide with the planned January 2027 retirement of Luanne Cantor, who served the institution for over a decade in various leadership capacities. The credit union expects all transitions to be finalized by early 2027.