Voya, which serves more than 18 million customer relationships, has utilized Unqork’s development platform since 2019 to replace legacy systems with more agile, automated processes. By integrating UnqorkAI, the company aims to move customers from financial guidance to direct action more efficiently. The platform is designed to allow large-scale organizations in regulated sectors to build and manage AI-generated applications at a lower total cost of ownership.
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Voya Financial Taps UnqorkAI to Automate Retirement Workflows
Seven years into their partnership, Voya Financial is expanding its collaboration with Unqork by adopting the new UnqorkAI platform. The retirement and investment firm plans to deploy the AI-native tool to sharpen customer onboarding and streamline internal workflows while maintaining strict governance and security standards across its enterprise operations.
"At Voya, we start with the business problem and apply AI where it can create meaningful value," said Rajat Kalia, chief technology officer of workplace solutions at Voya. He noted that the adoption focuses on enhancing onboarding while ensuring responsible AI practices. Gary Hoberman, CEO and founder of Unqork, credited Voya with proving that financial institutions can accelerate innovation while simultaneously reducing their technical debt and overall enterprise risk.
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