Abeyratne brings two decades of executive experience across the healthcare, telecommunications, and financial sectors. At Cardinal Health, he manages global service delivery networks, a background Level AI founder Ashish Nagar hopes will break down the departmental silos that typically hinder enterprise AI adoption. While most frameworks address customer, employee, or financial services in isolation, the Board aims to integrate these functions into a unified operational strategy.
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Cardinal Health Executive Joins Level AI Advisory Board
Shane Abeyratne, the Senior Vice President of Global Business and Finance Services at Cardinal Health, has joined the Level AI CX Advisory Board. His appointment signals a push to bridge the gap between enterprise service delivery and artificial intelligence, focusing on scaling customer operations across complex, multi-functional environments.
This marks the second appointment to the advisory body since its formation in August. The group gathers leaders from Fortune 500 companies to establish standardized practices for the governance and deployment of AI in contact centers. As the company continues to recruit members, it remains focused on executives tasked with managing large-scale, high-volume customer contact operations.
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