The new architecture enables enterprises to switch between different AI models based on evolving performance requirements, cost structures, or regulatory constraints. By removing vendor lock-in, the company aims to position its Radius platform as a centralized command center for managing the entire customer interaction lifecycle.
In section Market Quotes
Braiin Shares Surge on Multi-Model AI Expansion
Shares of Braiin climbed 23% to $4.36 in Monday morning trading after the company unveiled Force AI, a new layer for its contact-center-as-a-service business. The expansion allows clients to integrate various large language models into their customer service operations without being tethered to a single technology provider.
Chief Executive Officer Natraj Balasubramanian noted that enterprises require flexible AI environments that function across every channel and agent. Force AI will power three core product lines: an agentic AI layer, a co-pilot designed to assist human agents, and an insight layer that processes data from customer interactions. Despite the morning rally, the stock remains down 20% for the current quarter.
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