In section Startups & Technology
WhatsApp, used by more than 3 billion people, is looking to make everyday features easier to use and add services that can be completed from chats. Kunal Shah, who took over leadership of the app’s development earlier this year, outlined the plans in a note shared Tuesday.
Shah said WhatsApp plans to make voice notes, groups, stickers and video “simpler and more expressive.” Users send more than 10 billion voice messages and more than 4 billion stickers on the platform each day, according to his note.
The company is also working with financial services and telecom partners to make tasks such as paying bills, borrowing money and staying connected while travelling easier to complete. Shah did not name the partners or give a timeline.
He said AI should help people find information, complete tasks and avoid missing bookings or appointments. WhatsApp already offers an AI assistant that can summarize messages and draft text, but it is unclear whether the company plans to use its Muse agent to gather information and send reminders.
Shah said the changes must preserve WhatsApp’s privacy and reliability. Personal messages and calls will remain end-to-end encrypted, he wrote.
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