Friend arrives with a background in scaling high-growth enterprise software, most recently serving as CFO at Quantum Metric, where he oversaw growth past the $100 million annual recurring revenue mark. His role at ZestyAI focuses on solidifying the company’s financial and corporate infrastructure. Ross transitions from LexisNexis Risk Solutions, bringing two decades of experience in the property and casualty sector to lead client engagement and help carriers integrate ZestyAI’s predictive modeling into their underwriting workflows.
The leadership expansion follows a period of significant operational growth for the company. Over the past year, ZestyAI has turned cash flow positive, doubled its product usage, and secured over 200 regulatory approvals. The firm also added 26 new carrier customers, including Lemonade and Marsh, while deepening relationships with established industry giants like Berkshire Hathaway. This momentum is supported by the recent launch of ZORRO, an agentic AI platform designed to automate complex market research, and the deployment of Z-SPARK, a high-precision fire risk model.

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